How to delete your PlayInn account
Last updated: 17 September 2026
PlayInn (NexoSmart IT SRL) lets you delete your account yourself, from the app or the web, without contacting anyone. Here are the steps, which data is deleted and which is kept.
1. Steps to delete your account from the app
1) Open PlayInn and sign in. 2) Go to the Profile tab. 3) Tap Account security. 4) At the bottom, under “Close account”, tap Delete my account. 5) Confirm in the notice that appears. Deletion is processed immediately. The steps are the same on Android and iPhone.
2. Steps from the web
Go to playinn.app, open your profile and choose “Delete my account”. Confirm and that's it: deletion is processed immediately.
3. If you can't sign in
Email us at [email protected] from the address of the account you want deleted, with the subject “Delete my account”. We'll verify you own it and delete it for you within 30 days.
4. What data is deleted
When you confirm, the following is permanently and irreversibly deleted or anonymised: • Your first name, last name and display name. • Your email address (replaced by a value that cannot be reversed). • Your profile photo. • Your date of birth and gender. • Your ID document number, which is erased entirely. • Your city and notification preferences. • Your open sessions and any Google or Apple sign-in links. Your listings also stop being offered: they leave search immediately.
5. What is kept, and why
Some records can't be deleted without harming someone else or breaking a legal obligation. They are kept, but NO LONGER LINKED TO YOU, attached to an anonymous account: • Your booking history and payment receipts, for accounting and tax obligations and because they are also the other party's history. • Reviews you wrote, because they are the reputation of the person reviewed. • The record of which version of the terms you accepted and when. The IP address and browser are erased from that record.
6. Timing
Deletion and anonymisation run at the moment you confirm, not days later. The anonymous records in section 5 are kept for as long as a legal or accounting obligation requires, and can no longer identify you.
7. When you won't be able to delete yet
If you have a booking in progress — requested, accepted, confirmed or already started — the app tells you and lists them. This is so the other party isn't left mid-trip. Close or cancel those bookings and try again.
8. Contact
Any questions about your data: [email protected]. More information in our Privacy Policy, at playinn.app/en/legal/privacidad.