Terms and conditions
Last updated: September 2026
These terms govern the use of PlayInn. By creating an account, you accept what follows.
1. Acceptance of the terms
By registering and using the platform you accept these terms and our privacy notice. If you disagree with any part, please don't use PlayInn. These terms apply both to those who offer accommodation (hosts) and to those who travel (guests).
2. What PlayInn is
PlayInn is a marketplace that connects athletes traveling to a tournament or event with people offering accommodation near the venue. Our role is to intermediate: we facilitate listing, search, booking and communication between the parties. The lodging agreement is entered into directly between host and guest; PlayInn does not own or operate the accommodation and is not a party to that agreement.
3. Eligibility (18+)
To register you must be over 18 and declare it under oath when creating your account. The account is personal and non-transferable, and a valid identity document is required to operate on the platform. We may suspend accounts when that declaration turns out to be false.
4. Your account and identity verification
You are responsible for the accuracy of your information and for all activity on your account. Keep your credentials safe and let us know of any misuse. To sustain trust between the parties, once a booking is confirmed your name and identity document number are shown to the other party of that booking; by accepting these terms you authorize that disclosure.
5. Minors
People under 18 never have their own account: they may only travel included in the booking of a responsible adult and under the platform rules for each case. The documentation supporting the relationship or authorization is handled with restricted access, and the host never sees the minor's document. Listings are configured adults-only by default, unless the host expressly enables hosting minors.
6. Listings
If you list an accommodation, you guarantee that you are entitled to offer it, that the information and photos reflect reality, and that the space complies with applicable regulations. Listings must be kept up to date. We may review, request corrections to, or remove listings that breach these terms or the platform rules. Before activating a listing you must also accept the Host Terms, which supplement these terms and govern hosting in detail.
7. Bookings
A confirmed booking is a commitment between guest and host: dates, number of people and the conditions stated in the listing. The guest agrees to respect the declared capacity and the reasonable house rules; the host, to deliver the accommodation as listed. Check-in may require that the identity of those traveling be verified.
8. Payments, prices and fees
The price of each listing is set by the host and is per bed, per night; extras are charged as published. When paying, the guest pays the accommodation plus a 3% service fee on that price — PlayInn's charge for handling the booking and the protected payment; the total is itemized before confirming. The host receives the listing price minus a 9% commission; PlayInn covers the payment-processing cost. All amounts are expressed in Argentine pesos. Payment always happens inside the platform and only after the host accepts the request; it is held and protected until after check-out, and only then transferred to the bank account (CBU or alias) the host registered. Stays can earn points, redeemable as a discount under the rules published on the platform.
9. Cancellations and refunds
If the guest cancels a paid booking, the refund depends on how far away check-in is and is calculated over the minimum stay: more than 14 days in advance, 100% is refunded; between 7 and 14 days, 75%; between 48 hours and 7 days, 50%; under 48 hours or a no-show, no refund. Unused extras are always refunded. This policy is also shown before each payment is confirmed. If the host cancels, the guest receives 100% back immediately. If the tournament or event is canceled or its dates change, the guest can cancel at no cost within the informed window. Shortening a stay already in progress refunds the unused nights and extras under the conditions shown at that moment. All of the above is without prejudice to the withdrawal right described on its own page.
10. Payment-related claims and disputes
If the accommodation doesn't match the listing, the guest can open a claim from their trip within the window indicated on the platform. While the claim is open, the release of the payment to the host is suspended. We review the evidence from both sides and resolve inside the platform: if the claim is upheld, the guest receives the refund applicable to the case; if it isn't, the payment proceeds. Both parties are notified of the outcome. Using the claims mechanism in bad faith is a serious breach of these terms.
11. Conduct and coexistence
We expect respect and good faith from everyone using PlayInn. Discrimination, harassment, threats and any illegal conduct are not tolerated. Posting false information, impersonating someone or using the platform for a purpose other than intended is a serious breach of these terms.
12. Communication within the platform
Pre-booking communication takes place through the PlayInn chat. Sharing contact details to close the deal outside the platform, or otherwise attempting to bypass PlayInn's intermediation, is not allowed: this protects both parties, and breaching it may lead to sanctions.
13. Reviews
After each stay, guest and host may rate each other. Reviews are double-blind: neither party sees the other's until both have rated or the publication window expires. They must be honest and based on the actual experience; conditioning, buying or using them to pressure the other party is not allowed.
14. Breaches and sanctions
In case of breaches of these terms we may issue warnings, temporary suspensions or permanently close the account, depending on severity and recurrence. In serious cases we may also refuse future registrations by the same person. Whenever possible we will inform you of the reason for the measure.
15. Content you upload
You retain ownership of the photos and texts you publish, and you guarantee you have the right to use them. By uploading them you grant us a non-exclusive, royalty-free license to display them on the platform and in the promotion of the service. We may remove content that infringes third-party rights or these terms.
16. Personal data
We process your personal data in accordance with Argentine Personal Data Protection Law No. 25,326 and our privacy notice, which forms part of these terms and explains what data we process, who we share it with and how to exercise your rights.
17. Closing your account
You can close your account from the platform at any time, as long as you have no active or ongoing bookings. Once the closure is completed, your data is anonymized or deleted, except for data we must keep due to a legal obligation.
18. Liability
PlayInn intermediates between the parties and works to sustain a safe environment, with identity verification and reporting tools. However, we are not a party to the lodging agreement and are not responsible for the condition of the accommodation or the conduct of hosts, guests or third parties, to the maximum extent permitted by applicable law. Nothing in these terms limits rights the law grants you as a consumer.
19. Changes to these terms
We may update these terms. If a change is relevant we will notify you through the platform or by email before it takes effect. Continuing to use PlayInn after that date means accepting the updated version; if you disagree, you can close your account.
20. Governing law, jurisdiction and contact
These terms are governed by the laws of the Argentine Republic. For any questions about these terms, contact us from the app or through the support channels published on the site.